Terms of service

After-sales service:

Leather goods, small leather goods and belts (hereafter the “Product”) are eligible for after-sales service (hereafter “A.P.C. ASS”). Under this service, A.P.C. may, at its discretion, repair the Product, refund it, or provide a voucher. A.P.C. ASS does not entitle the Customer to receive a refund for a Product as a result of abnormal use of the Product.

A.P.C. ASS may be provided, for the Product, free of charge in respect of any fault arising within a period of one (1) year after the date of purchase of the Product. The Customer must therefore be able to prove the date of purchase of the Product.
After this period of one (1) year or when the fault results from abnormal use or when the Customer cannot prove that the date of purchase is within the past one (1) year, the Customer may take up A.P.C. ASS but it will be provided at a specific price, subject to the Customer's prior approval.

Any product for which the Customer wishes to seek A.P.C. ASS, free of charge or at his/her expense, must first be submitted to A.P.C. ASS, whose approval is essential for any repair, or any granting of a refund or voucher. To do this, the Customer may take the Product to any A.P.C. store in France, or submit it remotely, sending his/her request for the service, accompanied by the associated supporting documents (proof of date of purchase, photographs, etc.) to the following email address: sav@apc.fr.
The Customer is informed that any Product(s) submitted and accepted in store by A.P.C. ASS may not be returned by A.P.C. ASS by post, and vice versa.

After an expert assessment of the Product by A.P.C. ASS, which will check whether it can take responsibility for the Product under the terms of this service, A.P.C. ASS will tell the Customer whether the Product will be repaired or refunded, inform the Customer of the procedures involved in the service and any cost, and give an indication of how long the process will take. A.P.C. ASS alone will choose the solution it deems most appropriate.

It is hereby stated that when the Customer submits his/her Product remotely, he/she shall pay the costs of shipping the Product to A.P.C. ASS and use a courier that provides a parcel tracking number. The Product(s) is/are returned to A.P.C. ASS at the Customer's risk. A.P.C. cannot be held responsible for any returned Products that might have been lost or damaged during transit. If the Customer has demonstrated a date of purchase within the last one (1) year, and use of the Product is regarded as normal by A.P.C. ASS, the costs of returning the Product will be paid by A.P.C. If the date of purchase is not within the last one (1) year or when the fault results from abnormal use or if the Customer is not able to prove that the date of purchase is within the last one (1) year, the return shipping costs will be billed to the Customer, in addition to the cost of the A.P.C. ASS services. Returns are shipped by A.P.C. ASS using La Poste's Colissimo service. When the Customer submits a Product remotely, and when the A.P.C. ASS services are billed to the Customer, these services shall be paid for only by PayPal.

For more information, you can contact A.P.C. ASS on  + 33 (0)1 53 63 43 79.