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Newsletter: New collection, Collaborations, Events, Sales. Stay in touch with A.P.C.

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A . P . C .

My account

How can I create my customer account?

On the home page, click "Account", and then follow the instructions on the screen, which will guide you through the creation of your account.
When you log into your account, you can display your order history, change your password and delivery addresses, administer your subscription to the newsletter and manage your returns. Any creation of account activates automatically a subscription to the A.P.C. information's e-mails.

Do you share my personal information with third parties?

Information that you provide to A.P.C. will never be shared with, or sold to, other businesses.

How can I update the information in my customer account?

On the home page, click "Account", and then click the appropriate category (Account Information, Credits Cards, Address Book, My Orders, Exchanges and Returns, Newsletter Subscription)

How can I delete my customer account?

To delete your customer account, please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.

What should I do if i forget my password or if I have trouble logging in?

If you are unable to log in, click "Forgot your password". You will receive a new password by e-mail. You can then log in and modify it in "Account" / "Account Information" / "Change password". If you continue to have trouble logging in, please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.

A.P.C. Newsletter

How can I subscribe to the A.P.C. newsletter?

On the website, click "Newsletter"in the top right menu or "Subscribe" at the bottom of the page, and then enter your e-mail address. You will receive the latest news from A.P.C.
In accordance with the French "informatique et libertés" law of January 6, 1978, you have the right to access, modify and delete your personal data.
After their first order, the A.P.C. customers agree to receive the newsletter.

How can I unsubscribe from the A.P.C. newsletter?

If you have a customer account, click "Account" then "Newsletter Subscriptions", and uncheck the corresponding box.
In accordance with the French "informatique et libertés" law of January 6, 1978, you have the right to access, modify and delete your personal data.

My order

How can I place an order?

Search by product type, by using looks or by search tool, and choose one or more products. Select the colour and size that you want, and then add the products to your bag. Finally, click the bag to log in and follow the steps to place your order.

Must I create a customer account to place an order?

To place an order on apc.fr, you must create a customer account. This allows you to store delivery and billing information for your orders, and to manage any product returns.

Can I modify or cancel my order?

To modify or cancel an order, please contact A.P.C. customer care as soon as possible, by calling + 33 (0)1 53 63 43 79 or by clicking here.

How can I be sure that my order has been confirmed?

You will receive an e-mail once your order has been confirmed.
You can also check the status of your order at any time by logging into your customer account and clicking "My Orders".

How soon will my order be processed?

All orders that we confirm before 11am, Monday through Friday, will be processed and shipped the same day.

Orders placed on Saturdays, Sundays or public holidays will be confirmed, processed and shipped the next working day.

Orders we confirm after 11am will be processed and shipped the next working day.

How can I view the status of my order?

To view the status of your order, log in and click "My Orders". This will allow you to display all your orders and their current status.

The order status codes are:

- "Waiting for confirmation": your order is waiting to be confirmed by A.P.C.,
- "Validated": your order has been confirmed by A.P.C.,
- "Being prepared": your order is being processed by our logistics group,
- "Shipped": your order has been transferred to the carrier,
- "Complete": your order has been delivered to the delivery address that you specified,
- "Canceled" : your order has been canceled by A.P.C.,
- "Closed" : your return has been processed by A.P.C.

What can I do if i have trouble placing an order?

Please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.

When a product is not available, what do the codes mean?

When a product is completely sold out, we invite you to subscribe our stock alert by clicking on "Notify me when available".

I reside outside the European Union.  What taxes must I pay?

All our shipments to destinations outside the European Union, in addition to Switzerland and Norway, are shipped free of VAT.

A.P.C. ships on a DDU (Delivery Duty Unpaid) basis to countries outside of the European Union. Product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Import duty or tax costs will be invoiced to you directly by U.P.S. brokerage and payment of these is necessary to release your order from customs on arrival.

"Duty free shopping" ("détaxe") applies solely to products purchased in a store and transported by the customer; therefore, it does not apply to on-line sales.

How can I view my invoices?

To view an invoice in PDF format, first log into "Account", choose the corresponding order in "My Orders" section. Then, click on "Print my invoice".
In case of difficulties in downloading your invoices, please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.

Payment

Is my payment secure?

During the payment process, the padlock symbol will appear in your browser to confirm that your connection is encrypted and secure. Authorization servers are then consulted in order to verify the payment data and combat abuse and fraud. SSL encryption technology ensures the security of the data that you enter during the banking transaction.

What are the means and conditions of payment?

All transactions on the apc.fr website take place in Euros.

We accept the following credit cards as means of payment: Credit Card, Visa, MasterCard and American Express as well as PayPal and Amazon Pay.  

Why was my payment refused?

When your order is being confirmed, we ask your bank for a preauthorization. If it is not granted, we are obliged to refuse your order and it will not be processed any further.
For more information, please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.

My delivery

What countries can you ship to?

We can ship to any country worldwide, with the exception of North America (USA and Canada), Japan and South Korea.

To ship an order to these countries, please log into their dedicated websites:

- For the USA and Canada, please click here
- For Japan, please click here
- For South Korea please click here

All our shipments to the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom) are billed including the VAT applicable in France (20%).

All our shipments to countries outside the European Union (including Switzerland and Norway) are shipped net of VAT. Taxes are to be paid upon reception of the parcel, according to the applicable laws in the country of destination.

What carrier do you use?

Carrier choice depends on the country your order is shipped to.

France and Monaco

A.P.C. offers three shipping methods: shipping via Colissimo, shipping via So Colissimo Commerce or Post, shipping via UPS.

- Shipments via Colissimo are delivered from Monday through Friday between 8am and 6pm. A notice is left in the absence of the recipient and the package is kept at the nearest post office for 14 days.

- Shipments via So Colissimo Commerce or Post cover more than 10 000 post offices and local shops (pressings, bookshops, grocery stores...) throughout France. Your items will be delivered in 24 to 72H maximum, from Tuesday to Saturday (except bank holidays) between 9 am and 3 pm. Upon receipt of your order by the shop or the post office So Colissimo, you receive an e-mail or an SMS informing you of the availability of your parcel. You have then a maximum of 10 working days to come and pick it.

- Shipments via UPS are delivered from Monday through Friday between 8am and 6pm. A notice is left in the absence of the recipient. After 3 delivery attempts and leaving the notice, the package will be kept at UPS for 7 days. The package is only delivered in person with signature.

European Union

A.P.C. offers two shipping methods: shipping via Chronopost and shipping via UPS.

- Shipments via Chronopost are delivered from Monday through Friday between 8am and 6pm. A notice is left in the absence of the recipient and the package is kept at the nearest post office for 14 days.

- Shipments via UPS are delivered from Monday through Friday between 8am and 6pm. A notice is left in the absence of the recipient. After 3 delivery attempts and leaving the notice, the package will be kept at UPS for 7 days. The package is only delivered in person with signature.

Other countries

A.P.C. offers one shipping method, shipping via UPS.

- Shipments via UPS are delivered from Monday through Friday between 8am and 6pm. A notice is left in the absence of the recipient. After 3 delivery attempts and leaving the notice, the package will be kept at UPS for 7 days. The package is only delivered in person with signature.

What are the shipping times and charges?

Shipping is charged at a flat rate, as follows.

Delivery is free of charge for orders equal or over 300 Euros.

France and Monaco

- Colissimo Delivery: 7€
- So Colissimo Commerce or Post Delivery: 4€
- UPS Delivery: 15€

2 to 3 working days

European Union

- Chronopost Delivery: from 11€. 2 to 5 working days
- UPS Delivery: from 20€, 2 to 3 working days

For some countries, shipping times and prices will be recalculated when you will place the order.

Other countries

- UPS Delivery: 50€, 2 to 8 working days

How can I track the delivery of my parcel?

Log into your account, and then click "My Orders". The status of your orders will be displayed.  A link allows you to track the delivery of your parcel.

When your order is shipped, you will receive an e-mail containing the tracking number and a link to the carrier's website.

Can my order be picked up at an A.P.C. store?

It is not possible to deliver orders to an A.P.C. store.

Do you ship to post office boxes?

For security reasons, we are not able to ship to post office boxes.

Can my order be shipped to an address other than the billing address?

"Address Book" section in "Account allows you to store up to seven different shipping addresses.

Can I change the shipping address once my order has been confirmed?

Once your order has been confirmed, if you want to change the shipping address, please contact A.P.C. customer care as soon as possible, by calling + 33 (0)1 53 63 43 79 or by clicking here. Although we will do our best, we cannot guarantee that such requests can be taken into account.

I have not received my parcel. What should I do?

If you have not received your parcel within the planned schedule, please log into your account, click on "My Orders", and display the order status and the delivery tracking information.
In case of a problem, please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.

My parcel was damaged in transit. What should I do?

If, upon delivery, you find that your parcel is damaged, we recommend that you indicate this on the delivery slip, signed for and with written details. A.P.C. customer care can then be contacted by calling + 33 (0)1 53 63 43 79 or by clicking here.

A product is missing in my parcel. What should I do?

Please contact A.P.C. customer care as soon as possible, by calling + 33 (0)1 53 63 43 79 or by clicking here.

I have received a defective product. What should I do?

Please contact A.P.C. customer care as soon as possible, by calling + 33 (0)1 53 63 43 79 or by clicking here.

My exchanges

Under what conditions may I exchange a product?

Online exchange is available for all orders placed via the website.
Exchanges can only be made for a different color and/or size of the same item. You cannot exchange an item for an item with a different product code.

For hygiene reasons, undergarments cannot be exchanged.

A given item may only be exchanged once. If, after completing the exchange, you are still not satisfied with the new item, your order will be reimbursed for the value of your original item.

Since the website and A.P.C. stores operate independently, a product that has been purchased in one network cannot be exchanged via the other network.
If the item was purchased on the website, the exchange must be made via the website.

I would like to return an item. What should I do?

Upon receiving the item, if you are not satisfied with it, you must make an online request for exchange within 14 days of receiving your order. To do this, log on to your "Account" page, display the associated order, click "exchanges and returns" and follow this procedure:

- Request an exchange authorization by selecting the item(s) you want to exchange, the size and/or color you want to exchange them for and, optionally, providing your comments,
- Prepare the item(s) being exchanged, in its/their original inner and outer packaging.

Once your exchange request has been validated by the A.P.C. customer care team, you will receive, by e-mail, a prepaid return label that allows you to return the item(s) you are not satisfied with.
You only have to print it and place it on the parcel. Then, you can drop the parcel off:
- at a post office or a Colissimo collection location (relais de collecte) if you are in France
- in a UPS deposit if you are abroad. You can also contact them to organize the pick-up at your place.

You must return the item(s) being exchanged within 14 days of your exchange authorization request to the following address:

A.P.C.
CROSSLOG
104 rue Denis Papin
77550 MOISSY-CRAMAYEL
FRANCE 

If the conditions for return are fulfilled and the item requested in exchange is available, A.P.C. will enter a new order corresponding to the exchange and the new item will be shipped to the delivery address appearing on the original order.

You will then receive an e-mail informing you of the status of the exchange order.

If the requested item is not available, A.P.C. will reimburse you the value of the original item, the day the returned item is received, provided that the latter adheres to the conditions stated above.

If, after the exchange, you are still not satisfied with the exchanged item, A.P.C. will reimburse you the value of the original item, the day the returned item is received, provided that the latter adheres to the conditions stated above.

How long do I have to exchange an item?

You must make an online request for exchange within 14 days of receiving your original order.

You then have 14 days from the date of your exchange request to return the item you want to exchange.

Are shipping fees for the returned item and the new item at my expense?

Shipping fees for the returned item and the new item will be borne by A.P.C, provided that they both adhere to the deadlines stated above.

Why was my exchange refused?

Your exchange may have been refused for any of four reasons:

- Exchange request made too late (over 14 days after receiving your initial order),
- The item you requested in exchange is not available,
- The item being exchanged was returned too late (over 14 days from the date of your online exchange request)
- Item being exchanged was received in unacceptable condition.

Items that have not been returned in their original packaging, their original condition, or that have been worn, washed, damaged or soiled, will not be accepted for exchange.
If you decide nevertheless to return items that are not in a saleable condition, A.P.C. will not pay a refund and the product(s) at issue will be returned to you at the delivery address appearing on the original order.

For more information, please contact the A.P.C. customer care team on + 33 (0)1 53 63 43 79 or by clicking here.

Returns

Under what conditions may I return a product ?

Products must be returned in new condition and in their original packaging.

Products cannot be returned if they are incomplete, damaged, soiled, or if they have been worn. For reasons of hygiene, undergarments cannot be returned.

I would like to return a product. What should I do ?

To return a product, you must first obtain a return authorization.
Log into your account, display the associated order, and follow this procedure:

- Request a return authorization by selecting the product(s) you want to return. Enter the reason for the return. You may optionally enter your comments.
- Prepare the item(s) being exchanged, in its/their original inner and outer packaging.

When your request has been authorized by A.P.C. customer care, you will receive an e-mail with a prepaid UPS label. The return shipping charges are paid by A.P.C.
You only have to print it and place it on the parcel. Then, you can drop the parcel off:
- at a post office or a Colissimo collection location (relais de collecte) if you are in France
- in a UPS deposit if you are abroad. You can also contact them to organize the pick-up at your place.

What is the time limit for returning a product ?

The time limit is 14 business days, counting from the delivery date.

In accordance with French law (the "loi Châtel"), you are entitled to withdraw your order by returning the merchandise to us within seven days. You will then be refunded for the returned products, as well as for the outward shipping charges. Beyond these 7 days, A.P.C. takes care of the expenses of return; only returned articles will be refunded you in the cost price.

Additionally, article L.121-20-1 of the French consumer code stipulates that "when the right of withdrawal is exercised, the vendor shall refund the customer all amounts paid as soon as possible and in any case within the 30 days following the date when this right was exercised. Past this time, the amount due is, by operation of law, subject to interest at the legally-applicable rate."

Must I use a particular shipper when returning products?

If you request the return within 14 days of receiving the parcel, A.P.C. will pay return shipping charges. Once the request is authorized by A.P.C. customer care, we will send you an e-mail with a prepaid return label that you should affix to the parcel containing your returns.

How long does a refund take?

Once your return package has been received and validated, the refund will be processed on the same day. You will receive an email confirming the refund.

How can I tell if A.P.C. has received my parcel?

To determine the status of your return, please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.

Why was my return refused?

Your return may be refused for two reasons:

- It was received after the 14-day return period.
- It was received in unacceptable condition: products must be returned in pristine condition and in their original packaging. Products may not be returned if they are incomplete, damaged, soiled, or if they have been worn.

For more information, please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.

Can I return a product I bought on the website in an A.P.C. store, or vice versa?

Our stores and our website operate independently, products must be returned to the same entity from which they were bought.

Our products

I am looking for a product that is not shown on the website?

The website features our current collection, as well as current collaborations. If you do not find the product you are looking for, please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.

A product is not available on the website. Can you inform me of an outlet where I might find it?

Please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.

How can I get more information about a product?

You will find its principal characteristics on the product page (description, composition, care instructions…)

If you would like other information about a product, please contact A.P.C. customer care, by calling + 33 (0)1 53 63 43 79 or by clicking here.

Where can I find products from previous A.P.C. collections?

After a period of one year, our previous collections are available at:

SURPLUS A.P.C.
20 rue Andre del Sarte
75018 PARIS
+33 1 42 62 10 88
From Monday to Saturday, 12:00 pm to 7:30 pm

Customer care

How can I contact A.P.C. customer care?

You can send an e-mail to info@apc.fr or use "Contact" in the top right menu. Customer care representatives are also available by calling + 33 (0)1 53 63 43 79 Monday to Thursday from 9 am to 1 pm and from 2 pm to 6 pm, and Friday from 9 am to 1 am and from 2 pm to 4:30 pm.

How can I contact you with a complaint?

Please contact A.P.C. customer care, mentioning all relevant information so that we can respond as quickly as possible.

About A.P.C.

What if my claim remains unanswered?

If you do not receive an answer from APC customer service within 2 months, you have the opportunity to enter a mediator of the dispute free of charge.

You can contact the mediator at the following address:

A.P.C.
Marie Amalou
21 rue Cassette
75006 PARIS
FRANCE

You can find more information on the mediation process on the European Online Dispute Resolution Platform (RLL) between consumers and professionals by clicking here.

How can I obtain the address of a point of sale for A.P.C. products?

You can obtain the addresses of our points of sale by clicking on "Stores" link on the website.

Where can I get more information about the A.P.C. brand?

You can stay informed about the latest news from A.P.C. by subscribing to the A.P.C. newsletter.

How can I apply for a job at A.P.C.?

Please send a covering letter, a letter of application and your CV to the following address: apply@apc.fr

I am a retailer and I would like to sell the A.P.C. collection?

Please contact our wholesale department by clicking here, selecting Wholesale as subject.