Upon receiving the item, if you are not
satisfied with it, you must make an
online
request for
exchange
within 14
days of receiving your order. To do this, log on to your "Account" page,
display the
associated
order,
click
"exchanges and returns" and follow this procedure:
- Request an exchange authorization by selecting the item(s) you want to
exchange,
the size and/or
color
you want
to
exchange them for and, optionally, providing your comments,
- Prepare the
item(s)
being
exchanged, in
its/their
original inner and outer packaging.
Once your exchange request has been validated by the A.P.C. customer care
team, you
will receive, by
e-mail, a
prepaid return label that allows you to return the item(s) you are not
satisfied
with.
You only have to print it and place it on the parcel.
The package can then
be
dropped off at one
of
the
courier's
collection points (see instructions on the prepaid return label).
You must return the item(s) being exchanged within 14 days of your exchange
authorization request to
the
following
address:
A.P.C.
CROSSLOG
104 rue Denis Papin
77550 Moissy Cramayel
France
Provided the return conditions have been fulfilled, A.P.C. will create a
corresponding exchange order
upon
receipt of
the return. You will receive an email informing you that this order has been
created.
If the item you wish to receive in exchange is available at the time
the
return is received,
the
new item
will be shipped to the delivery address provided for the original
order. You
will receive an
email
informing
you that it has been shipped.
If the desired item is not available at the time the return is
received,
A.P.C. will
reimburse
you for
the
amount of the original item on the day it is returned, provided the
latter
fulfils the
aforementioned
conditions. You will receive an email informing you of the refund
for the
item returned.
If, after the exchange, you are still not satisfied with the exchanged item,
A.P.C.
will reimburse
you
the value
of
the original item, the day the returned item is received, provided that the
latter
adheres to the
conditions
stated
above.